DEPOSIT AND CANCELLATION
At the time a reservation is set, a 30% deposit will be taken by card. This deposit is deducted from your total balance – which is due the week before the event. If you have to cancel an event, please give us 1 week’s notice, the deposit will not be returned – but instead will be regarded as an in-house credit with Forever Aesthetic Parties that will remain valid for one year from the date of the canceled reservation.
A cancellation made with less than 2 days notice of event will result in forfeiture of the deposit & an additional 20% charged to the card on file for a total of 50% of the total event cost. If cancellation is done on the day of your event no refund will be provided.
WEATHER CANCELLATION POLICY
Forever Aesthetic Parties, LLC reserves the right to cancel your rental if there is a 70% or higher chance of rain or winds of 20MPH or more. If there is a 50% chance of rain we let the customer decide prior to delivery if they would like to reschedule. If we do not hear from the customer we will assume that they still want the equipment delivered.
For weather-only related cancellations received prior to day of event, the deposit amount is not refunded. We will issue a raincheck for the deposit amount that will be good for 1 year from the date issued. Any payments made beyond the deposit amount will be refunded with no Cancellation Fee.
Same day cancellations due to weather will only follow the policy above if the cancellation is received BEFORE the rental has left for delivery and setup.
However, there will be NO refunds of any kind once the rental has left for delivery and/or has been set up; we have to pay our employees for their hard work and time and therefore will retain the full payment regardless of use.
FORMS OF PAYMENT
Deposits can be made in the form of card at the time a reservation is set. The entire balance is always due the week before the event if not paid in full on the date of booking.
Failure to follow the rules on our Rules Page can result in injury and/or damage to the equipment for which you will be liable.
All inflatables must be secured to the ground with sand/water bags to weigh the inflatable down. If an inflatable is set up indoors no tie-downs, stakes, or weights are required.
WHAT TO EXPECT WHEN WE SET UP
It is your responsibility to provide a smooth, level surface (see Surface Options below) for us to set up your inflatable. Every unit on our website lists the minimum required space to set up your unit safely. By renting the inflatable you are implying that you are absolutely certain you have the required space. If we arrive and find the space is not large enough to set up your inflatable we will work with you to find a more suitable setup spot AT THE SAME LOCATION. If you need to move your party somewhere else due to not having a large enough space you will be charged an additional fee to cover the additional workload and we will do our best to set up at your new location as quickly as possible.
The best option for setting up an inflatable is always grass. We can however set up on other surfaces if the grass is not possible. The acceptable alternative surfaces are dirt and concrete.
Under no circumstances can an inflatable ever be set up on rocks, sand, or mulch. These types of surfaces are extremely damaging to inflatables.
When selecting an area for your inflatable please inspect the ground and remove any rocks, twigs, or dog poop. Our drivers are trained to scout the grounds prior to set up and will ask you to remove any such items if spotted.
Should I cut the grass before you arrive? We get asked this one all the time. The answer is: ‘Yes’ – but please cut the grass AT LEAST 3 days before we arrive. If you cut it right before we get there the inflatable will get filled with clippings which means your children and guests will get covered with clippings as well. This is a common mistake that well-intentioned people make!
If the location of the event is over 30 miles outside our home location of Port Orange, FL there will be an additional fee ranging between $10-$50 added to the total for the added mileage.